WHERE IS NEWPORT WINTER WONDERLAND?

We are next to Friars Walk Shopping Centre. Please use postcode NP20 1UH for Sat Nav/Google Map directions.

WHERE IS THE EVENT PARKING?

We ask our guests to use the City Car Parks that are a short walk away from our main entrance. Please do not park on any side street close by as parking measure will be in operation.

WHERE IS THE NEAREST CASH POINT?

There is no cash point/ATM on the event site, however there is one at Friars Walk Shopping Centre, just a short walk away.

WHAT ARE THE NEAREST PUBLIC TRANSPORT LINKS?

Newport Winter Wonderland is easily accessible by public transport. We are 12 minutes walk from Newport Train Station. Cardiff Bus departs from Bay 15 from the Friars Walk Bus Station. Newport Bus routes 27, 29, and 29A stop at Friars Walk.

HOW DO WE RECEIVE OUR TICKETS?

e-tickets are issued to the email that is provided at the time of booking. Please print off the e-ticket or present it on your phone to the staff at the Ice Rink.

CAN WE BUY TICKETS ON THE DAY?

On the day bookings can be taken on site at our box office or purchased online if there is any availability.

HOW DO WE PAY FOR FUNFAIR RIDES?

Please buy tokens at our Box office on site. No money is taken on any of the fair rides on site. Each fun fair attraction will have a tariff on display which will be different.

HOW MUCH DO TOKENS COST?

Each token costs £1. Children’s rides start at £3 and other rides start at £4. Everyone who rides needs a token (even parents riding with children) and we try to keep the prices at a reasonable level to allow for this. Please remember, tokens can be used on any day that the event is running – they are not exchangeable or refundable.

HOW LONG ARE THE SKATING SESSIONS?

Skating time slots last 45 minutes starting on the hour.

IS THERE A SPECTATOR FEE?

There is no spectator fee for the event. Newport Winter Wonderland is free entry.

CAN I WEAR MY OWN SKATES?

Yes, you may bring and wear your own hockey skates or figure skates. This does not affect the Skating Ticket fee.

WHAT SKATE SIZES ARE AVAILABLE?

Our skates go from size 3 up to an adult size 12.

CAN WE HIRE THE POLAR BEARS/SKATE AIDS?

The skating aids are for children aged 8 and under and can be reserved in advance when you book your skating timeslot online. If available, skating aids can also be reserved from the box office on a first come first served basis.

CAN I GET A REFUND FOR MY BOOKING?

Tickets are non-refundable. Please ensure you are booking the correct date and timeslot when purchasing.